This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (‘Products’) listed on storyhouseegmont.co.uk (our ‘website’) to you. Please read these terms and conditions carefully before ordering any Products or continuing to use our website. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions. If you refuse to accept these terms and conditions, you will not be able to order any Products from our site.
You should print a copy of these terms and conditions for future reference.
Information About Us and Contact Details
storyhouseegmont.co.uk is a site operated by Story House Egmont Ltd (‘Story House Egmont’ or ‘we’). Story House Egmont Ltd is registered in England and Wales under company number 00449706 and with our registered office at 2 Minster Court, London EC3R 7BB. Our VAT number is 228 5162 65. We are part of the international Egmont Group of companies headquartered in Denmark.
For any queries relating to orders please contact us on our Story House Egmont Customer Service Help Desk
Our customer service hours are Monday to Friday, 9 a.m. to 5 p.m.
Please see our Privacy Notice for contact details relating to your personal data.
Delivery service available to UK only.
Our website is only intended for use by people resident in the United Kingdom as we are only able to deliver books to UK addresses. We cannot accept orders from individuals outside the UK unless a UK delivery address is given. In some cases the credit or debit card may be refused for security reasons where the payment and delivery addresses do not match.
Some of our books and products use licensed characters for which the Licensors only permit us to use in the UK.
Age of Children
People of any age can visit our site. We do however have certain restrictions on some types of activity. Only adults can purchase from our site. If you are under 18 and wish to purchase Products you will need the assistance of an adult. If you buy on our site, you warrant that you are legally capable of entering into binding contracts and you are at least 18 years old.
Our policy relating to use of the website by children is set out in more detail in our Privacy Notice.
Personalised Orders
If you select one of our customised or personalised Products (such as our print-on-demand books) we want to make sure that we can deliver on your expectations. We reserve the right to review, modify and/or refuse to accept customised or personalised orders at any time. Should we have any questions about your order we will contact you before the order is processed.
Please note that you cannot cancel an order for customised or personalised products unless Story House Egmont has made a mistake in which case we will give you a full refund. You are responsible for ensuring that all personalised details supplied to us are correct.
Consumer Rights
Story House Egmont is passionate about getting it right for you. Our service must live up to the quality of our books. We want to make it easy for you to return a book.
We offer a 90-day no-quibble return guarantee – see below for details. This is in addition to your rights under UK consumer law which gives you the right to cancel a contract at any time within seven working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy below.
To cancel a contract, you must inform us in writing. You must also return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession.
Details of this statutory right, and an explanation of how to exercise it, are provided in the dispatch confirmation. This provision does not affect your statutory rights.
Please note that you will not have any right to cancel a contract for the supply of any of the following Products: customised or personalised products, opened software or DVDs.
Delivery and Availability
We are only able to deliver to destinations within the United Kingdom.
Delivery costs and options are set out clearly on our website and in your shopping basket at the time you place an order.
Gifts
If you wish to order a book for a friend or relative you can specify their address as the delivery address. All orders are shipped in a plain box, so you can surprise your friend or relative with a delivery to their home or work address. Please note that on rare occasions your credit card company may refuse to authorise a payment where the payment address does not match the delivery address; in these circumstances they may call you for further authorisation.
Payment
Payment for all Products must be by credit or debit card. We accept payment with Switch/Solo, Visa and MasterCard. If a Product is out of stock or you have pre-ordered we will pre-authorise your credit or debit card but not charge your credit or debit card until we despatch your order.
You can shop with confidence from our site as the payment transactions are protected by high level SSL (‘Secure Socket Layers’) encryption. Story House Egmont uses HSBC and Protx as its payment provider and has been trusted by these organisations to deploy SSL, enabling visitors to verify the site’s authenticity and to communicate with it securely via a high level of SSL encryption which protects data such as your name, password, credit/debit card, addresses and shipping information from interception and hacking.
Our Liability to You
Our website is provided in good faith but we do not make any representations or warranties of any kind, express or implied, in relation to any part of the site or the content of any websites to which the site is linked, and all warranties are excluded to the extent permitted by law. There is no guarantee that the website will be free of infection by viruses or anything else that may be harmful or destructive. To the extent permitted by law, Story House Egmont disclaims all liability in connection with any loss and/or damage arising out of or in connection with any use of, or inability to use, all or any part of the content, our website and/or any website to which our website is linked, or any action taken (or refrained from being taken) as a result of using any of these.
We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased.
This does not include or limit in any way our liability: for death or personal injury caused by our negligence; under section 2(3) of the Consumer Protection Act 1987; for fraud or fraudulent misrepresentation; or for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
We are not responsible for indirect losses which happen as a side effect of the main loss or damage, including but not limited to: loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; or waste of time however arising and whether caused by tort (including negligence), breach of contract or otherwise.
Privacy Notice
Please read Story House Egmont’s Privacy Notice which forms part of these terms.
Statutory Rights
Nothing in these terms affects your statutory rights as a consumer.
Copyright and Trademarks
storyhouseegmont.co.uk is owned and operated by Story House Egmont. The Story House Egmont logos and certain other names or logos used on the site are registered or unregistered marks of Story House Egmont or are used under licence. All software used on the website and all content (including without limitation the website’s design, text, graphics, audio and video) is the property of Story House Egmont or its suppliers or licensors and is protected by international copyright laws.
None of the content may be downloaded, copied, reproduced, republished, posted, transmitted, stored, sold or distributed without the prior written permission of the copyright holder. This excludes the downloading of a single copy of extracts of the website for personal, non-commercial use only.
Competition Rules, Polls and Posting
Please refer to the special rules specific to the competition entry, poll or posting displayed elsewhere on our website.
By posting your comments or materials on our website, you grant us a non-exclusive, perpetual, royalty-free, worldwide licence to use, reproduce, modify, adapt, translate, publish, distribute and display any content you submit to us in any format now known or later developed. If you do not want to grant us these rights, please do not submit your comments or materials to us.
You may use the interactive areas of our website only to post content that is proper and appropriate to such areas and you must not do any of the following:
- post unlawful, defamatory, obscene, threatening, offensive, harmful or otherwise objectionable content (this includes text, graphics, video, programs or audio);
• delete any author attributions, legal notices or proprietary designations or labels in any content that is posted;
• falsify the origin or source of content that is posted;
• post content in a language other than English;
• post content that violates the legal rights of others, in particular, material that contains the intellectual property rights of third parties unless you have obtained all necessary licences and consents to use such content;
• advertise, promote or offer to sell any goods or services;
• contribute content with the intention of committing or promoting an illegal act;
• use inappropriate (e.g. vulgar or offensive) usernames;
• post content that contains viruses or that may damage Story House Egmont’s or another user’s computer;
• reveal any personal information about yourself or anyone else (for example, email address, telephone number or postal address).
If you are under 16, please obtain your parent or guardian’s permission before you register to post any comments or materials.
Story House Egmont shall be entitled at any time to delete, remove or suspend the whole or any part of the public areas or any content posted on them without notice and without incurring any liability. If you find objectionable or offensive material in the interactive areas please let us know as soon as possible by emailing [email protected].
Links to Other Websites
We may provide links on our site to the websites of other companies, whether affiliated with us or not. The links are provided for your convenience only and do not mean that Story House Egmont endorses the sites linked or referred to; Story House Egmont has no control over the content of such websites. We cannot give any undertaking that products you purchase from third-party sellers through our site, or from companies to whose website we have provided a link on our site, will be of satisfactory quality, and any such warranties are disclaimed by us absolutely. This disclaimer does not affect your statutory rights against the third-party seller.
Written Communications
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
All notices given by you to us must be given to Story House Egmont using the details on the Contact Us page (by email or post). We may give notice to you at either the email or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.
Transfer of Rights and Obligations
The contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.
Events Outside Story House Egmont’s Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control which includes any act, event, non-happening, omission or accident beyond our reasonable control. Our performance under any contract is deemed to be suspended for the period that such event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the event to a close or to find a solution by which our obligations under the contract may be performed despite the event.
Severability
If any of these terms and conditions or any provisions of a contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
Entire Agreement
These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
We each acknowledge that, in entering into a contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such contract except as expressly stated in these terms and conditions.
We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.
Changes to These Terms and Conditions
We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and others in our reasonable discretion.
You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the dispatch confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
Law and Jurisdiction
Contracts for the purchase of Products through our site will be governed by English law. Any dispute arising from, or related to, such contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
